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Owner & consultant at
Demets & Heuskin
(Belgium, France, Luxembourg)
Demets & Heuskin - formerly MSD Partners - is a Consultancy & Training Company specialized in performance improvement of (IT) Service Organizations.
Licensee of Simagine's business simulations since 2005.
“Working with simulation is a great opportunity to tell trainees so many things you never can explain with words. First of all, you can teach participants that aspects, which look evident, like good communication and understanding of messages, are not always so evident in technical and stressful environments. Secondly, a whole bunch of informal elements influencing performance, like behaviour, become obvious to most participants. Last but not least, and probably the most important, simulations allow participants to discuss topics which were never discussed before, because through the simulation, participants can start evaluating the ‘situation, its causes and effects’ instead of blaming the individuals who are players in their real-life situation.”
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Marnik Demets |
